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Background\n\nEarly this week, Windmill rolled out enhanced monitoring for the core infrastructure which processes all requests coming into all our services (Windy, web app, MCP, and integrations).\n\nWe noticed a small number (\u003e0.01%) of requests were failing due to a networking misconfiguration in how our services talk to each other. Although there was no customer impact since these failing requests get retried, we proactively rolled out a fix the evening of 9/30/2026.\n\nWindmill runs its services in a high-availability configuration, to ensure our services are always available. To maintain high-availability during upgrades, we use rolling deploys where old versions of services stay online until the new version is ready.\n\nOnce the new version is ready, the old version enters a draining state where it will finish servicing all pending requests before it goes offline. The configuration change we rolled out on 9/30/2026 caused a latent bug in how we handle draining to block the old versions from shutting down. We balance load evenly across all instances, meaning the 50% of requests going to the stuck old version would fail.\n\n# Timeline\n\n- 9/30 @ 11:52 PM EST - Fix deployed for networking misconfiguration, exposing latent bug in service shutdown\n- 10/1 @ 7:00 AM EST - A small number of MCP servers get shut down during load balancing, but fail to drain, causing minor degradation in MCP service.\n- 10/1 @ 8:30 AM EST - Error rates increase, reported internally and incident declared.\n- 10/1 @ 9:00 AM EST - Root cause identified.\n- 10/1 @ 9:46 AM EST - Fix is identified, applied, and roll out begins.\n- 10/1 @ 9:52 AM EST - Roll out reaches our API servers, error rates begin to rise as the old version fails to drain properly.\n- 10/1 @ 10:01 AM EST - First user-facing errors accessing app.gowindmill.com reported and incident escalated.\n- 10/1 @ 10:09 AM EST - Roll out of new API servers completes, but old servers continue to fail to drain. 50% error rate observed.\n- 10/1 @ 10:21 AM EST - Infrastructure vendor involved to forcefully shutdown the erroring API servers.\n- 10/1 @ 10:25 AM EST - Force shutdown triggered by vendor, error rates remain elevated\n- 10/1 @ 10:30 AM EST - Identified another service was blocking the force shutdown, restart on the other service triggered\n- 10/1 @ 10:36 AM EST - Restart completes, all the erroring servers terminate, error rate drops to 0%.\n- 10/1 @ 10:43 AM EST - Continued monitoring reveals no further errors, incident resolved.\n\n# Remediation\n\nWe understand the impact this downtime had - our customers rely on Windmill for critical work and we apologize greatly for interrupting it.\n\nInternally, we are implementing changes to prevent similar incidents from occurring in the future. This includes:\nEnhanced testing in staging prior to promotion to production\nComprehensive audits for similar latent risks and remediation\nContinuing to improve monitoring and shorten incident response time\nMore clear error pages\n\nFor continuous updates on Windmill’s real-time status, we encourage customers to subscribe to status page here: https://status.gowindmill.com/\n","published_at":"2026-10-01T20:30:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8534468","status":"resolved"},{"status_page_resource_id":"8611768","status":"resolved"},{"status_page_resource_id":"8812863","status":"resolved"}]}},{"id":"5859475","type":"status_update","attributes":{"message":"We are experiencing intermittent issues connecting to our MCP server. We are investigating the situation.","published_at":"2026-10-01T12:30:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"degraded"},{"status_page_resource_id":"8812863","status":"degraded"}]}},{"id":"5859477","type":"status_update","attributes":{"message":"We have identified the root cause and are working on a solution.","published_at":"2026-10-01T13:00:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"degraded"},{"status_page_resource_id":"8812863","status":"degraded"}]}},{"id":"5859745","type":"status_update","attributes":{"message":"Our deployment to resolve the MCP connection issues triggered the same underlying issue on our API. Those instances have drained and the error rates are decreasing. We are continuing to monitor the situation.","published_at":"2026-10-01T14:39:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"degraded"},{"status_page_resource_id":"8611768","status":"degraded"},{"status_page_resource_id":"8812863","status":"degraded"}]}},{"id":"5859773","type":"status_update","attributes":{"message":"All of the problematic instances have been fully replaced and the system has stabilized. We apologize for any inconvenience and are continuing to monitor the situation.","published_at":"2026-10-01T14:43:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"resolved"},{"status_page_resource_id":"8611768","status":"resolved"},{"status_page_resource_id":"8812863","status":"resolved"}]}},{"id":"5859595","type":"status_update","attributes":{"message":"The connection issues have spread to Windmill's web app; a fix is still actively being deployed","published_at":"2026-10-01T14:02:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"degraded"},{"status_page_resource_id":"8611768","status":"downtime"},{"status_page_resource_id":"8812863","status":"degraded"}]}},{"id":"5859542","type":"status_update","attributes":{"message":"A fix is deploying now to resolve the issues","published_at":"2026-10-01T13:46:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"degraded"},{"status_page_resource_id":"8812863","status":"degraded"}]}},{"id":"1079283","type":"status_report","attributes":{"title":"Web App and MCP Unavailable","report_type":"manual","starts_at":"2026-10-01T12:30:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8534468","status":"resolved"},{"status_page_resource_id":"8611768","status":"resolved"},{"status_page_resource_id":"8812863","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5860963","type":"status_update"},{"id":"5859475","type":"status_update"},{"id":"5859477","type":"status_update"},{"id":"5859745","type":"status_update"},{"id":"5859773","type":"status_update"},{"id":"5859595","type":"status_update"},{"id":"5859542","type":"status_update"}]}}},{"id":"5856783","type":"status_update","attributes":{"message":"Windmill is under high load and experiencing degraded performance","published_at":"2026-09-30T21:00:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"},{"status_page_resource_id":"8534468","status":"degraded"},{"status_page_resource_id":"8611768","status":"downtime"},{"status_page_resource_id":"8812863","status":"degraded"}]}},{"id":"5856787","type":"status_update","attributes":{"message":"Services have been scaled up and are now stable.","published_at":"2026-09-30T21:03:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8318127","status":"resolved"},{"status_page_resource_id":"8534468","status":"resolved"},{"status_page_resource_id":"8611768","status":"resolved"},{"status_page_resource_id":"8812863","status":"resolved"}]}},{"id":"1078706","type":"status_report","attributes":{"title":"Degraded Performance","report_type":"manual","starts_at":"2026-09-30T21:00:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8318127","status":"resolved"},{"status_page_resource_id":"8534468","status":"resolved"},{"status_page_resource_id":"8611768","status":"resolved"},{"status_page_resource_id":"8812863","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5856783","type":"status_update"},{"id":"5856787","type":"status_update"}]}}},{"id":"5802456","type":"status_update","attributes":{"message":"We are investigating delays from our queuing provider affecting some Windmill background workflows. Some jobs may start or finish later than expected. We are working to restore normal operation and will share another update when we have more information","published_at":"2026-09-18T17:06:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"},{"status_page_resource_id":"8534468","status":"degraded"}]}},{"id":"5802531","type":"status_update","attributes":{"message":"We are continuing to monitor this but the syncing system is healthy now and is working as normal","published_at":"2026-09-18T17:27:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"resolved"},{"status_page_resource_id":"8534468","status":"resolved"}]}},{"id":"1068357","type":"status_report","attributes":{"title":"Minor incident","report_type":"manual","starts_at":"2026-09-18T17:06:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8318127","status":"resolved"},{"status_page_resource_id":"8534468","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5802456","type":"status_update"},{"id":"5802531","type":"status_update"}]}}},{"id":"5780366","type":"status_update","attributes":{"message":"Some customers with previously completed review cycles are receiving notifications from Windy. We are investigating the root cause and will reach out to anyone impacted directly","published_at":"2026-09-14T20:27:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"degraded"}]}},{"id":"5780367","type":"status_update","attributes":{"message":"We have found the root cause and are pausing notifications momentarily","published_at":"2026-09-14T20:29:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"degraded"}]}},{"id":"5780401","type":"status_update","attributes":{"message":"We have resolved the issue and apologized for any confusion. We will reach out directly to anyone impacted by this issue","published_at":"2026-09-14T20:34:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"resolved"}]}},{"id":"5781018","type":"status_update","attributes":{"message":"The issue has been resolved. Approximately 2% of users were impacted and we have emailed everyone affected","published_at":"2026-09-14T23:14:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8534468","status":"resolved"}]}},{"id":"1063372","type":"status_report","attributes":{"title":"False notifications being sent out","report_type":"manual","starts_at":"2026-09-14T20:27:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8534468","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5780366","type":"status_update"},{"id":"5780367","type":"status_update"},{"id":"5780401","type":"status_update"},{"id":"5781018","type":"status_update"}]}}},{"id":"5764662","type":"status_update","attributes":{"message":"We are seeing degraded performance on our web application. We are investigating. Users may experience slow loading time on web application.","published_at":"2026-09-11T16:00:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8611768","status":"degraded"}]}},{"id":"5765584","type":"status_update","attributes":{"message":"Excess load caused the degradation, more resources came online. This is resolved.","published_at":"2026-09-11T21:24:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8611768","status":"resolved"}]}},{"id":"1060083","type":"status_report","attributes":{"title":"Degraded Performance","report_type":"manual","starts_at":"2026-09-11T16:00:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8611768","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5764662","type":"status_update"},{"id":"5765584","type":"status_update"}]}}},{"id":"5759996","type":"status_update","attributes":{"message":"This has been resolved","published_at":"2026-09-10T18:20:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8611768","status":"resolved"}]}},{"id":"5759764","type":"status_update","attributes":{"message":"Seeing degraded performance on our web application. We are investigating.","published_at":"2026-09-10T17:50:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8611768","status":"degraded"}]}},{"id":"1058969","type":"status_report","attributes":{"title":"Degraded Performance","report_type":"manual","starts_at":"2026-09-10T17:50:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8611768","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5759996","type":"status_update"},{"id":"5759764","type":"status_update"}]}}},{"id":"5725424","type":"status_update","attributes":{"message":"Web App is unavailable due to a faulty autoscaling event. Additional resources coming online.","published_at":"2026-09-08T00:42:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8611768","status":"downtime"}]}},{"id":"5725426","type":"status_update","attributes":{"message":"Additional resources have come online. This is now resolved.","published_at":"2026-09-08T00:57:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8611768","status":"resolved"}]}},{"id":"1056342","type":"status_report","attributes":{"title":"Web App Unavailable","report_type":"manual","starts_at":"2026-09-08T00:42:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8611768","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5725424","type":"status_update"},{"id":"5725426","type":"status_update"}]}}},{"id":"5710160","type":"status_update","attributes":{"message":"We are continuing to monitor this but the syncing system is healthy now and is working as normal","published_at":"2026-09-04T21:21:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"resolved"}]}},{"id":"5709956","type":"status_update","attributes":{"message":"We are continuing to monitor this. Some integration syncing may still be delayed or fail","published_at":"2026-09-04T20:31:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5709783","type":"status_update","attributes":{"message":"Background workflow processing is recovering. We are monitoring the system and checking for jobs that may have failed or been delayed during the incident. We will provide another update after we confirm that processing has returned to normal","published_at":"2026-09-04T19:18:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5709841","type":"status_update","attributes":{"message":"Background workflow processing is still recovering. We are still monitoring the system and will continue to share updates","published_at":"2026-09-04T19:37:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5709710","type":"status_update","attributes":{"message":"We are investigating delays affecting some Windmill background workflows. Some jobs may start or finish later than expected. We are working to restore normal operation and will share another update when we have more information","published_at":"2026-09-04T18:57:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5709881","type":"status_update","attributes":{"message":"We continue to monitor this. There is no change to report at this time. Some jobs may still be delayed or fail which will impact integration syncing","published_at":"2026-09-04T19:51:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5710092","type":"status_update","attributes":{"message":"We continue to monitor this issue. Our queues remain healthy, but some integration syncing may still be delayed or fail","published_at":"2026-09-04T20:58:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"1051139","type":"status_report","attributes":{"title":"Minor incident","report_type":"manual","starts_at":"2026-09-04T18:57:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8318127","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5710160","type":"status_update"},{"id":"5709956","type":"status_update"},{"id":"5709783","type":"status_update"},{"id":"5709841","type":"status_update"},{"id":"5709710","type":"status_update"},{"id":"5709881","type":"status_update"},{"id":"5710092","type":"status_update"}]}}},{"id":"5619938","type":"status_update","attributes":{"message":"We're continuing to see improvements processing the backlog and are continuing to monitor. ","published_at":"2026-08-19T21:01:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5619453","type":"status_update","attributes":{"message":"We're seeing improvements with our backlog. Meetings and calendars are processing at a faster rate. Our queues will take a couple hours to clear as we continue to monitor.","published_at":"2026-08-19T18:37:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5618383","type":"status_update","attributes":{"message":"We're experiencing delays syncing user calendars and meetings. Users may experience delays seeing these update in the platform. We're investigating this incident.","published_at":"2026-08-19T15:02:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5618595","type":"status_update","attributes":{"message":"We're continuing to investigate and work toward a resolution.","published_at":"2026-08-19T16:01:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5618849","type":"status_update","attributes":{"message":"We've deployed a mitigation and are continuing to monitor","published_at":"2026-08-19T16:57:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"degraded"}]}},{"id":"5643547","type":"status_update","attributes":{"message":"A fix has been released. Meeting syncing will gradually resolve over the next day.","published_at":"2026-08-24T01:04:00.000Z","published_at_timezone":"Eastern Time (US \u0026 Canada)","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8318127","status":"resolved"}]}},{"id":"1021488","type":"status_report","attributes":{"title":"Degradation with Calendar and Meeting Syncing","report_type":"manual","starts_at":"2026-08-19T15:02:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8318127","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"5619938","type":"status_update"},{"id":"5619453","type":"status_update"},{"id":"5618383","type":"status_update"},{"id":"5618595","type":"status_update"},{"id":"5618849","type":"status_update"},{"id":"5643547","type":"status_update"}]}}}]}